FAQ
The live site links to an FAQ but presents most answers indirectly across policy pages and product descriptions. This rebuild gives them a proper, easy-to-scan home.
Main answer lanes
Shipping, testing, support, product lines
Audience
New shoppers and returning regulars
Purpose
Trust and speed
Why this page exists
A modern storefront should lower support friction before the first email is sent. This FAQ is designed to do that without losing the tone of the current Big Moose experience.
The live site currently centers on THCa flower, THCp flower and vape bars, and a wider CBD assortment that includes gummies, tinctures, and topicals.
Big Moose also talks publicly about clones, teens, consulting, and lab-related services, which are better separated in the rebuilt experience.
The current shipping promise is simple: orders should arrive successfully or be refunded.
The rebuilt storefront adds clearer support routing and easier access to shipping information throughout the journey.
The live site links to a THCa certificate-of-authenticity page and product pages often mention testing or compliance.
The new storefront gives testing, compliance, and COA guidance its own cleaner destination.